Seemingly harmless game mods can hide infostealer malware that quietly steals identities. Flare shows how Roblox mods can ...

New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

"And also around upsell. At every opportunity within the customer journey on the terminal, you are asked would you like to ...

Tipping has evolved from a hospitality tradition into a widespread expectation across many service sectors, including ...

Remote work is no longer a niche perk, and a detailed study on hybrid work found that some employees will trade up to 25% of ...

Customer service and marketing teams typically operate independently. They have different workflows and day-to-day priorities. At larger companies, they often make up separate departments. Separating ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Fortunately, demand flexibility programs such as demand response, electric vehicle charging ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

The Fallout Season 2 premiere includes a New Vegas easter egg set in a faithfully recreated Novac. The easter egg comes in an action sequence backed by Marty Robbins’ "Big Iron," easily the most ...

The threat actor known as Tomiris has been attributed to attacks targeting foreign ministries, intergovernmental organizations, and government entities in Russia with an aim to establish remote access ...

PARKERSBURG — The Customer Care team at United Bank has been named Service Team of the Year in the National Customer Service Association 2025 All-Star Awards, the bank announced. United competed ...