Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Cignetti turned a near-perennial doormat into a juggernaut literally overnight. If all goes to plan Monday and IU wins its ...

Astute Analytica has recently published a detailed and extensive report analyzing the Netherlands Call Center Industry. This study spans a decade-long forecast from 2024 to 2033, providing a thorough ...

DALLAS — A call center in North Texas is closing, impacting more than 100 employees, according to filings with the Texas Workforce Commission. Telvista Inc. is closing a facility it operates at 8585 N ...

Imagine working in a call center where you have a script to follow. Would you read it word for word, or would you deviate from the script to sound more natural instead of robotic? In this story, one ...

An environmental group is leading a call for Congress to place a moratorium on the construction of new data centers used to power artificial intelligence. More than 230 groups have signed on to a ...

As energy demand for data centers soars, environmental groups are calling for a moratorium on the approval and construction of new facilities. More than 230 organizations, including Food & Water Watch ...

Over 20 years as a healthcare professional, both on the frontlines as an EMT and in just about every role in between, I have developed a soft spot for medical call centers. I know what you’re thinking ...

Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and home services. Home services and remodeling companies depend on the telephone more ...

FRANKLIN, Mass., Nov. 3, 2025 /PRNewswire/ -- Barrett Distribution Centers, a leading third-party logistics (3PL) provider known for its eCommerce and omnichannel fulfillment expertise, is thrilled to ...